Refund & Return Policy

Refund & Return Policy

Last Updated: October 12, 2025

At M. Digital Artz, we want you to be completely satisfied with your purchase. This policy explains our refund and return process for both digital products and physical items.

30-Day Return Window for Physical Products

We offer a 30-day return policy on all physical products including posters, canvas prints, and apparel. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Physical Product Return Requirements

  • Posters & Canvas Prints: Must be in original condition, undamaged, and in original packaging
  • T-Shirts & Apparel: Must be unworn, unwashed, with all original tags attached
  • Proof of Purchase: Original order number or receipt required
  • Return Shipping: Customer is responsible for return shipping costs unless item is defective or we made an error

Digital Product Policy

Due to the nature of digital downloads, all sales of digital products are final once the download link has been accessed. We cannot offer refunds on digital art files, wallpapers, or downloadable content after delivery.

Digital Product Exceptions

We will provide a full refund for digital products if:

  • The file is corrupted or cannot be downloaded
  • The product received is significantly different from what was advertised
  • You were charged multiple times for the same order

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we'll make it right immediately:

  • Contact us within 48 hours of receiving your order
  • Provide photos of the damaged item and packaging
  • We'll send a replacement at no cost to you, or issue a full refund
  • No return shipping required for damaged or defective items

How to Initiate a Return

Follow these simple steps to return your purchase:

  1. Contact Us: Email us at info@mdigitalartz.com with your order number and reason for return
  2. Get Authorization: We'll provide you with a Return Authorization (RA) number and return instructions within 24 hours
  3. Pack Securely: Pack your item securely in its original packaging if possible
  4. Ship Your Return: Send to the address provided with your RA number clearly marked on the package
  5. Receive Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Shipping Address

M. Digital Artz Returns Department
[Your return address will be provided with your RA number]

Note: Please do not ship returns without first obtaining a Return Authorization number. Unauthorized returns may not be processed.

Refund Processing

Refund Method

All refunds are issued to the original payment method used for purchase. We do not offer store credit unless specifically requested.

Refund Timeline

  • Processing Time: 5-7 business days after we receive your return
  • Bank Processing: Additional 3-5 business days for refund to appear in your account
  • Total Time: Expect 10-14 business days from when you ship your return

Partial Refunds

In some cases, only partial refunds may be granted:

  • Items returned more than 30 days after delivery
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned without a Return Authorization number

Exchanges

We're happy to exchange items for a different size, color, or design:

  • Same Price Items: Free exchange within 30 days
  • Different Price Items: You'll be charged or refunded the price difference
  • Exchange Shipping: We'll cover shipping for defective items; the customer pays shipping for preference exchanges

Non-Returnable Items

The following items cannot be returned:

  • Digital downloads (after the file has been accessed)
  • Custom or personalized orders
  • Items marked as "Final Sale"
  • Gift cards

Cancellations

Before Shipping

You may cancel your order for a full refund if it hasn't shipped yet. Contact us immediately at support@mdigitalartz.com with your order number.

After Shipping

Once an order has shipped, it cannot be cancelled. You'll need to follow our standard return process once you receive the item.

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service. Refunds will be issued in USD and converted to your local currency by your bank.

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the delivery date to initiate a return for physical products.

Who pays for return shipping?

Customers pay return shipping costs unless the item is defective, damaged, or we made an error in your order.

Can I return a t-shirt if I don't like the fit?

Yes, as long as it's unworn, unwashed, and has all original tags attached within 30 days of delivery.

What if my poster arrives damaged?

Contact us within 48 hours with photos. We'll send a replacement immediately at no cost to you.

Can I get a refund on a digital download?

Digital downloads are final sale once accessed. Exceptions are made for corrupted files or technical issues.

How long does it take to get my refund?

Refunds are processed within 5-7 business days after we receive your return. Allow an additional 3-5 days for your bank to process the refund.

Contact Us

Questions about returns or refunds? We're here to help!

Our Guarantee: We stand behind the quality of our products. If you're not satisfied, we'll work with you to make it right.