Contact Us

Once your order ships, you'll receive an email with a tracking number. You can use this tracking number to monitor your package's journey. If you haven't received tracking information within 2 business days of ordering, please email us at mdigitalartzhd@gmail.com with your order number.

We aim to respond to all emails within 24 hours during business days (Monday-Friday). If you contact us on weekends or holidays, you'll receive a response on the next business day. For urgent order issues, please include "URGENT" in your email subject line.

Yes! If you need to cancel or modify your order, contact us immediately at mdigitalartzhd@gmail.com. We process orders quickly, so the sooner you reach out, the better. If your order has already shipped, you can return it following our 30-day return policy.

Yes, we offer wholesale pricing for retailers, galleries, and businesses interested in carrying our cyberpunk art prints and anime merchandise. Email us at mdigitalartzhd@gmail.com with "Wholesale Inquiry" in the subject line, and include information about your business and the products you're interested in.

Custom commission timelines vary based on complexity and our current workload. Typically, digital portraits take 1-2 weeks, while more complex cyberpunk scenes may take 2-4 weeks. We'll provide a specific timeline when you submit your commission request. Rush orders may be available for an additional fee.

For custom commissions, we typically deliver high-resolution digital files in PNG and JPG formats. If you need specific formats (PSD, AI, SVG, etc.) for commercial use, please mention this in your initial inquiry. Additional formats may incur extra fees depending on the request.

We're sorry to hear that! Please email us at mdigitalartzhd@gmail.com within 48 hours of delivery with photos of the damaged item and packaging. We'll send you a replacement at no cost or issue a full refund – your choice. Your satisfaction is our priority!

Custom and personalized artwork cannot be returned unless there's a defect or error on our part. For standard prints and merchandise, we accept returns within 30 days of delivery if the item is unused and in original packaging. See our full return policy or contact us for specific situations.

M. Digital Artz operates as an online-first business. We don't currently have a public showroom, but we occasionally participate in local art shows and conventions. Follow us on social media or sign up for our newsletter to be notified about upcoming events where you can see our work in person!

Absolutely! We're always interested in collaborating with talented artists, content creators, and influencers who share our passion for cyberpunk and anime aesthetics. If you're interested in a collaboration or partnership, email us at mdigitalartzhd@gmail.com with "Collaboration" in the subject line and include your portfolio or social media links.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed through Shopify's encrypted payment system to protect your information.

If you're interested in a product that's currently out of stock, email us at mdigitalartzhd@gmail.com with the product name or link. We'll notify you when it's back in stock or suggest similar alternatives from our collection.

Standard prints purchased from our store are for personal use only. If you're interested in commercial licensing for our cyberpunk or anime-inspired artwork, please contact us at mdigitalartzhd@gmail.com with details about your intended use. We can discuss licensing options and pricing.

Yes! Gift cards are perfect for the anime and cyberpunk art lover in your life. You can purchase digital gift cards directly from our store, and they can be used on any product including prints, apparel, and custom commissions. Check our store for available denominations.

The best way to stay informed about new cyberpunk prints, anime merchandise drops, and exclusive sales is to sign up for our email newsletter. You can also follow us on social media for behind-the-scenes content, art process videos, and special promotions. We never spam – just quality updates!